RRelay Support

Support automation / source-aware retrieval

Answers grounded in approved business knowledge.

A working customer-support workflow that retrieves approved answers, shows sources, recognises buying intent, and prepares enquiries for follow-up—without inventing details.

4knowledge articles
4intent routes
0external API calls
Relay workspaceFictional service-business knowledge base
Local session
Intent: general · Follow-up: not requested

Implemented here

Transparent browser retrieval

Token matching, source citations, safe fallback behaviour, intent routing, and in-session lead qualification are running in this page.

QuestionRetrieveCiteClassifyRoute

Production extension

FastAPI + managed search

The repository includes a tested FastAPI implementation. A client deployment can add embeddings, CRM delivery, access control, analytics, and approved retention rules.

FastAPIRAGCRMAudit logs